In my last post, Providing Value for Your Existing Customers is the Antidote to Tough Economic Times, I pointed out that three words – Know Your Customer — were the cornerstone to effective Customer Relationship Management (CRM).
But while customer loyalty programs, rewards, surveys, differentiation and attention to detail are sound strategies for building a strong [...]
Access to accurate, timely and relevant data is the key to the procurement professional’s effectiveness. It is truly needed at the beginning and the end of almost every project and the quality of information is directly proportional to the quality of the results we produce.
Having said that, there are few things that provide us greater [...]
Continue reading about Procurement Technology: The Alpha and Omega – Data Analysis (Part 1)
On the second part of this series (Part 1 is here), I will address the value of Global Performance Management from the Sales side. Or, in other words, what benefits can a supplier get from knowing how it is being measured?
The Importance of Supplier Performance Management for Suppliers
As Chris Haydon mentioned in Providing Value for [...]
Continue reading about Can Performance Management Transform Your Business? (Part 2)
Continuous stimulation for an environment in which trading parties can operate in an open ecosystem based on harmonized level provisions and greater standardization is part of the foundation on which e-invoicing thrives.
If that statement appears to overstate, let’s boil it down more simply. The combination of the above along with the clarity of legal compliance [...]