It’s hard to believe with the advent of the intelligent supply chain, or smarter supply chain that people still stubbornly stick to manual processes. One suspects that they still pick up their daily newspapers and think Kindle is what you do to start the fireplace.
It would be easy if it boiled down to a simple [...]
Continue reading about How Much Are Manual Document Processes Costing You?
As a follow up to You Are Your Supply Base, I’ve come across a lot of research that seems to indicate the need for better supply base management and analytics is working its way to the top of the list of priorities for many companies.
In a recent Accenture report, senior managers are still relying more [...]
Continue reading about Up-To-Date Supply Base Management and Analytics Work Better Than ‘Gut Feel’
In my position, I end up going though many articles and surveys and I came across one the other day that said almost 65% of all companies running sales order management systems had as many as 11 order management systems.
Yikes.
This not only seems like a waste of money and resources, but the perfect storm of [...]
Continue reading about Effective Order Management Requires Control of End-to-End Processes
Excellent online customer service may be worth almost US$17.3 billion in 2010, according to a new Ovum survey commissioned by StellaService.
That’s the the round figure for the 10.7 percent premium the report suggests customers are willing to pay for good customer service according to CRM Buyer.
The survey was conducted across multiple categories — financial services, [...]
Continue reading about Excellent Online Customer Service May Be Worth US$17.3 Billion in 2010
Is the “lean” supply chain movement that started with the recent world wide recession increasing the overall supply chain risk exposure?
There was good reason as the world economy plummeted to create supplier oversight and quality management processes with the ultimate goal of reducing spend as much as possible. But as the economy recovers, the new [...]
Continue reading about Is the Traditional Supply Chain Dead?
In the previous installment I discussed the revolution and changes that e-catalogues have under gone in the last few years as well as the benefits and advantages of Hosted Catalogues. In this installment, I would like to discuss Punch Out Catalogues or Round Trips as they’re called.
With Punch-Out Catalogues, the data and catalogue administration is [...]
Continue reading about e-Catalogues, No Longer ‘A Bit Too Hard’ – Part 2
In the previous post, my esteemed colleague Chris Haydon highlighted the emergence of the e-catalogue as a player in today’s global marketplace. I would like to go into a little more detail and explain why the e-catalogue revolution can and will impact your company’s bottom line.
One of the realisations of the GFC has been how [...]
Continue reading about e-Catalogues No Longer ‘A Bit Too Hard’ – Part 1
As we enter into a new year following a long global recession that appears to be ebbing, many companies are beginning to position themselves for growth through selective technology investments.
One of the biggest upticks has been creating more buyer choice by employing hosted catalogues. In past this wasn’t always the case because interfaces weren’t particularly [...]
Continue reading about Hosted Catalogue Solutions on the Uptick for 2010
As the Holidays rapidly approach and the world economy appears to be coming out of the recession, here are some lunch links of interest for you:
Procurement Could Pay the Price for Lack of SRM
The day of reckoning could be close at hand for procurement organisations at some of the world’s largest companies. That’s the warning [...]
Continue reading about Is a Day of Reckoning Coming for Procurement Organisations?
In our last installment, I wrote about the issues and reactions that can arise between contract owners and contractors when it comes to managing cost-plus contracts.
Most, if not all of these problems can be solved through better information sharing and process transparency from both sides. What seems to be missing in most situations is a [...]
Continue reading about The Technology of Procurement: Managing Cost-Plus Contracts – Part 2